Shipping policy

Last Updated: 16/06/2026

Thank you for shopping with Bilbury. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Prepaid Orders Only

Bilbury accepts only prepaid orders.

  • We do not offer Cash on Delivery (COD) services.
  • Orders will be processed and shipped only after full payment has been successfully received.
  • Any unpaid or incomplete transactions will not be confirmed for shipment.

Shipping Time

Estimated delivery times:

  • Metro Cities: 3–7 business days
  • Other Locations: 5–10 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (if applicable) to track your shipment.

Delivery Delays

While we strive to ensure timely delivery, Bilbury is not responsible for delays caused by:

  • Courier partner issues
  • Natural disasters
  • Weather disruptions
  • Government restrictions
  • Public holidays
  • Incorrect shipping information provided by the customer

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Bilbury will not be responsible for failed deliveries due to incorrect customer information.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery with photos and order details for assistance.

Contact Us

For shipping-related questions, please contact:

Bilbury
Email: sales.bilbury@gmail.com
Phone: +91 77173-09757
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Bilbury. We appreciate your trust and look forward to serving you.